- Return Window
Customers may submit a return request within 30 days of receiving their items. Items submitted for return must be unworn, unwashed, and undamaged, and should retain their original packaging and tags whenever possible. Items unsuitable for return due to hygiene, safety, or other valid reasons will be handled in accordance with the specific regulations published on the website and applicable laws.
- Return Process
Please contact us via the customer service email listed on the website before initiating a return, providing your order number, the reason for the return, and necessary photos of the item. We will provide return instructions upon confirmation. Items sent back without prior confirmation may not be processed in a timely manner.
- Return Address
Return Address: 4345 E Division St
Mount Juliet, TN 37122
Please ship the item to the designated address only after receiving return confirmation. Do not ship items to unconfirmed addresses. Should the return address change, we will notify customers via our customer service channels.
- Refunds
Once the returned item is received and inspected, we will notify the customer of the outcome via email. Upon approval, the refund will be issued to the original payment method. The time required for the refund to appear in your account depends on the payment service provider and card issuer; while it typically takes 5–10 business days, actual processing times may vary.
Decisions regarding the refund of original shipping costs will be based on the reason for the return, website policies, and applicable laws. In cases involving defective items, incorrect shipments, or other situations where we bear responsibility, we will handle the matter in accordance with applicable regulations.
- Return Shipping Costs
If a return is made due to personal preference, size selection, or reasons unrelated to product quality, the customer may be responsible for return shipping costs; specific terms will be outlined at the time of return confirmation. If the return is due to a defective item, incorrect shipment, or other reasons for which we are responsible, we will cover the associated costs in accordance with applicable policies and laws. We recommend that customers use a trackable shipping service and retain proof of postage until the return process is complete.
- Lost Shipments
If an order is suspected to be lost in transit, or if tracking information has not been updated for an extended period, please contact us promptly and provide your order number and tracking number.
We will contact the carrier (e.g., USPS, UPS, or FedEx, depending on the carrier used for the order) to assist in verifying the package’s status.
If the carrier confirms the package is lost, or if a reasonable investigation fails to confirm successful delivery, we will arrange for a replacement or a refund based on the investigation results, order details, and applicable laws. Customers will not be charged for items that are ultimately confirmed lost.
If tracking indicates the package has been delivered but you have not received it, please check the delivery location, mailbox, porch, and with neighbors who might have accepted the package on your behalf; please also inquire with the carrier. We will make reasonable efforts to assist with the investigation. We will determine the appropriate course of action based on the investigation results and applicable laws.
Customers are not required to repurchase items while the package is still missing. We will not automatically deny a customer’s statutory rights simply because the carrier’s system shows the package as delivered.
- Damaged or Incorrect Items
If the items you receive are damaged, missing, or do not match your order, please contact us as soon as possible and provide your order number along with photos of the items and the packaging. Upon verification, we will arrange for a replacement, exchange, or refund based on the specific circumstances and assume responsibility in accordance with applicable policies.
- Order Cancellation
If an order has not yet entered the shipping process, customers may contact us to request a cancellation. Once an order has shipped, it must generally be handled through the return process. Cancellation requests and associated refunds will be processed based on the order status and applicable laws.
- Contact Us
To request a return, check the status of a refund, or report a lost package, please contact us via the customer service email address listed on this website. Please include your order number in the email so that we can verify and process your request promptly. We are committed to providing customers with a clear and fair return and refund process, and to handling related requests in accordance with applicable U.S. federal and state laws.
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