- Shipping Coverage
We currently ship only to addresses within the United States; we do not support shipping to locations outside the U.S. at this time. Please ensure you provide an accurate and complete U.S. shipping address during checkout.
- Order Processing Time
Once payment is confirmed, orders typically require 1–3 business days for processing and preparation for shipment. Processing times may be extended during weekends, U.S. public holidays, and peak order periods.
- Shipping Duration
Once shipped, standard delivery within the U.S. is estimated to take 3–7 business days. The total timeframe from order submission to estimated delivery is generally 4–10 business days. These are estimates only; actual delivery times may vary based on the destination, weather conditions, holidays, and carrier operations.
- Shipping Carriers
We select U.S. carriers—such as USPS, UPS, and FedEx—based on the shipping address, package specifications, and logistics arrangements. The specific carrier used depends on the service selected for your order. Tracking information will be provided via email or the order page where applicable.
- Shipping Costs
Applicable shipping costs will be displayed at checkout. Terms regarding free shipping promotions or other shipping offers are subject to the information published on our website. Unless otherwise specified, any additional fees will be shown to the customer prior to payment.
- Order Tracking
Once your order has shipped, you can check the delivery status using the tracking number provided in the shipping notification. Please note that tracking information may take some time to update. If there is no progress for an extended period, please contact us for assistance.
- Address Accuracy and Delivery Failures
Customers are responsible for ensuring the accuracy of the shipping address, zip code, and contact information. Please contact us promptly if a shipment is delayed or returned due to an incorrect address, failure to sign for the package, or other delivery restrictions. Redelivery or associated costs will be handled based on the specific circumstances and applicable policies.
- Delays and Force Majeure
Delivery times may be affected by severe weather, natural disasters, public holidays, transportation disruptions, or other factors beyond our control. We will make reasonable efforts to assist with inquiries and provide up-to-date logistics information; however, we cannot guarantee that all orders will be delivered within the estimated timeframe.
- Lost Packages or Damaged Items
If a package is marked as delivered but you have not received it, or if the items you received are damaged or missing, please contact us as soon as possible. Please provide your order number along with relevant photos or logistics details so that we can verify and resolve the issue.
- Contact Us
If you have any questions regarding order processing, shipment tracking, delivery times, or receipt of goods, please contact us using the customer service details listed on our website. We will do our best to provide timely assistance.